Overview

With over 10 million people in Britain now registered as disabled, the Disability Discrimination Act applies to a significant proportion of any organisation’s customers and staff.

This course is designed to help all staff understand the present legislation addressing discrimination against disabled customers and employees, and offers practical information combined with real-life scenarios on positive approaches to dealing with disability in the workplace.

The course covers:

• The legislation concerning customers and disability discrimination
• The legislation involving employees and disability discrimination
• Practical advice on how to accommodate the needs of people with different disabilities within the workplace.

A related course designed specifically for the Education Sector is also available.

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Course outline

PART 1: THE LAW AND THE RIGHTS OF CUSTOMERS

• People with Disability
• Disability and Discrimination
• Areas of Disability
• Progressive Illnesses and Hidden Disabilities
• Discrimination against Customers
• Valid Justification
• Examples of Discrimination affecting Customers
• Health and Safety (First Aid) Regulation 1981

PART 2: THE LAW AND THE RIGHTS OF EMPLOYEES

• Good employment practice
• Areas of employment covered
• Recruitment and Selection
• Work Practices
• Termination of Employment
• Examples of Discrimination affecting Employees

PART 3: BEST PRACTICE

• Communication
• Adopt a positive approach
• Practical Advice: Visual impairment
• Practical Advice: Hearing impairment
• Practical Advice: Physical Impairment
• Practical Advice: Speech or Language difficulties
• Practical Advice: Learning Difficulties
• Practical Advice: Mental Illness
• Practical Advice: Disfigurement
• Practical Advice: Short Stature

The course concludes with a short assessment to confirm understanding, the results of which are automatically saved to a database when used with the Audit+ Management System for further analysis.

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Key benefits

• Roll-out disability awareness training to branch locations, divisions and departments with a single installation
• Reduce training costs by removing the need for expensive centralised instructor-led health & safety training
• Allow employees to fit their training into their workload, thereby reducing the impact training may have on their day-to-day work schedules
• Effectively train employees in appropriate techniques for dealing with disability without them ever leaving their workstation
• Provide essential training in disability awareness in digestible modules that are proven to help improve understanding and retention levels
• Employees may complete the training over a period of time using automated browser-independent bookmarking
• Set global passmark specific to your organisation
• Customise aspects of the program to reflect your organisation's brand and policies on disability issues
• Provide one-click access to useful organisation-specific contact information and references from within the training
• Automatically save test results to a database for analysis and to establish an audit trail of your organisation's compliance with the law when used with the Audit+ Management System
• Print-out training certificates that are automatically generated at the end of each training session

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Regulatory requirements

Under the Disability Discrimination Acts 1995 and 2005, many people have a duty not to discriminate against disabled people, including:

• Providers of goods, facilities or services
• Employers
• Education Providers
• Transport Providers
• Public Authorities

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Screenshots

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Training program start screen.

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Server and browser requirements

This training program runs over a typical company Intranet or hosted website with minimum specification and do not require plug-ins such as Macromedia Flash, Shockwave or Java.

Server:

• Microsoft IIS 5 or later
• Active Server Pages 3.0
• Microsoft® SQL Server 7/2000/2003 or Microsoft® Access (if training records will be saved to a database)

Browser:

• Microsoft® Windows - Internet Explorer 5+, Firefox 1.5+, Netscape 7+
• Mac OSX - Safari 2+, Firefox 1.5+, Netscape 7+

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