Overview

Physical and verbal abuse is a growing problem in the UK workplace that many employees find difficult to handle. To ensure a workplace conducive to productivity, employees should be provided with the strategies for avoiding risk and dealing with difficult situations that might arise both inside and outside of the office environment.

This course covers:

• The legislation associated with violence and abuse in the workplace
• Procedures and planning to minimise risks of violence
• Dealing with an imminent threat

return to top of page

Course outline

PART 1: WHY THIS TRAINING IS NECESSARY

• What is meant by violence
• Legislation
• Verbal and non-verbal abuse

PART 2: DEALING WITH VIOLENCE AND ABUSE

• Security procedures: be prepared
• Safety planning checklist
• Actions to minimize risk
• Working late
• Working alone
• Home visits
• Driving alone
• Scenarios: safety planning

PART 3: IMMINENT THREAT AWARENESS

• Immediate threat: support and actions
• Dealing with aggression
• Diffusing the situation
• Finding an escape route
• Calling other staff for assistance
• Using the panic alarm
• Contacting security staff
• Threat evaluation: physical abuse
• Scenarios: imminent threat
• Should a violent attack occur
• Aftercare

The course concludes with a short assessment to confirm understanding, the results of which are automatically saved to a database when used with the Audit+ Management System for further analysis.

return to top of page

Key benefits

• Roll-out personal safety awareness training to branch locations, divisions and departments with a single installation
• Reduce training costs by removing the need for expensive centralised instructor-led personal safety awareness training
• Allow employees to set their own personal safety awareness training rosters thereby reducing the impact training may have on their day-to-day work schedules
• Effectively train employees to identify and respond to threats to their personal safety without them ever leaving their workstation
• Provide essential personal safety awareness training in digestible modules that are proven to help improve understanding and retention levels
• Employees may complete the training over a period of time using automated browser-independent bookmarking
• Set global passmark specific to your organisation
• Customise aspects of the program to reflect your organisation's brand and policies on personal safety issues
• Provide one-click access to useful organisation-specific contact information and references from within the training
• Automatically save test results to a database for analysis and to establish an audit trail of your organisation's compliance with the law (when used with the Audit+ Management System)
• Print-out training certificates that are automatically generated at the end of each training session

return to top of page

Regulatory requirements

According to the Management of Health and Safety At Work Regulations 1999, Section 13:

1. Every employer shall, in entrusting tasks to his employees, take into account their capabilities as regards health and safety.
2. Every employer shall ensure that his employees are provided with adequate health and safety training -
   1. on their being recruited into the employer's undertaking; and
   2. on their being exposed to new or increased risks because of -
      1. their being transferred or given a change of responsibilities within the employer's undertaking,
      2. the introduction of new work equipment into or a change respecting work equipment already in use within the employer's undertaking,
      3. the introduction of new technology into the employer's undertaking, or
      4. the introduction of a new system of work into or a change respecting a system of work already in use within the employer's undertaking.
3. The training referred to in paragraph (2) shall -
   1. be repeated periodically where appropriate;
   2. be adapted to take account of any new or changed risks to the health and safety of the employees concerned; and
   3. take place during working hours.

This training program helps your organisation fulfil this legal obligation. Training records may be maintained for years and are available for interrogation at anytime from any PC on your network when the program is used with the Audit+ Records Management System.

return to top of page

Screenshots

Click a number to view screenshot: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10

Training program start screen.

return to top of page

Server and browser requirements

This training program runs over a typical company Intranet or hosted website with minimum specification and do not require plug-ins such as Macromedia Flash, Shockwave or Java.

Server:

• Microsoft IIS 5 or later
• Active Server Pages 3.0
• Microsoft® SQL Server 7/2000/2003 or Microsoft® Access (if training records will be saved to a database)

Browser:

• Microsoft® Windows - Internet Explorer 5+, Firefox 1.5+, Netscape 7+
• Mac OSX - Safari 2+, Firefox 1.5+, Netscape 7+

return to top of page